many people in line and staff were slow and not helpful.
when i got the car, it was dirty and crashed before, i drove very carefully during the trip and quite sure i didn't hit anything, but i was charged GBP387.05 when i returned the car. the staff checked the car for over 20min and said there was a scratch in the bumper and one of the wheels, i wasn't sure as i didn't check in details as the car was so dirty i wasn't sure it was dirt or scratches. They spent lots of time in checking the car and preparing document, and I have to catch the flight and have no time to argue with them, i can only pay for what they charged me.
It was a very bad experience, I travel to lots of places and it was the first time i met the staff will check the car in details like this, i was qutie sure they earn money with this but not from car rental fee. The car rental fee is cheap, but they will charge you back, maybe even more than you expected.
fast and easy
很滿意！
預訂超方便，客服nice
全新的車子，服務超好！取車很便捷。駕駛體驗很棒！
強行升級車款或加賣保險
評價是便宜沒好貨，專坑老司機。如果你在國內買了全險，他們會説沒車了，讓你兩驅換四驅，汽油車換柴油車（在我前面提車的租租車用户就被迫升級車款）。如果你只買了車行基本險，他們會嚇你買全險或半險。如果你只願買半險，驗車時車上會突然莫名其妙多一個劃痕，賠償額正好接近自負額。由於沒有證據我也不好亂説，但經驗是驗車時一定要兩個人陪着驗車員（有時會是2個）。教訓是租車就在機場租大牌公司的車好了。小公司在機場外的車，不方便不説，到處是坑，絕對不省錢，呵呵，比租大公司的車至少貴一倍。人生地不熟、語言也不通的你不要選擇好了。
以後多識別一下不靠譜的公司
評價是便宜沒好貨，專坑老司機。如果你在國內買了全險，他們會説沒車了，讓你兩驅換四驅，汽油車換柴油車（在我前面提車的租租車用户就被迫升級車款）。如果你只買了車行基本險，他們會嚇你買全險或半險。如果你只願買半險，驗車時車上會突然莫名其妙多一個劃痕，賠償額正好接近自負額。由於沒有證據我也不好亂説，但經驗是驗車時一定要兩個人陪着驗車員（有時會是2個）。教訓是租車就在機場租大牌公司的車好了。小公司在機場外的車，不方便不説，到處是坑，絕對不省錢，呵呵，比租大公司的車至少貴一倍。人生地不熟、語言也不通的你不要選擇好了。
我們定的是奔馳Vito,實際給的是菲亞特，後來我們升級到自動波大眾Transporter 7人座，租車行獅子大開口要求收取2000英鎊的升級費用（每天多收190英鎊！）比同時間其他租車行自動波9人車租車費還貴！但因為我們已經支付了手動波的車費，只能在他家升級... 車身已有劃痕，但驗車單上並未全部標註。 最後還車時，該公司又扣了450多磅的劃痕費用，原因是車頂有輕微劃痕。感覺這家公司利用客户騙保險。此公司以後絕不再用！
強烈建議大家以後要選擇大租車公司，如果選擇小租車公司，全保一定要在該公司購買，很多小租車公司看到全保未在他們那裏買就會想方設法扣車身劃痕修理費用。
